Question 1

When is a bag considered lost?

Accepted Answer

Often after several days to a few weeks of searching, depending on the airline. Ask your airline when your bag will be declared lost.

Question 2

Do airlines pay for expensive items in checked bags?

Accepted Answer

Many exclude valuables like jewelry, electronics and cash. Keep those in your carry-on.

Question 3

What should I do if the airline loses my luggage?

Accepted Answer

Report it at the baggage desk before leaving the airport, get a file number, keep receipts for necessities, and file a written claim quickly.

Question 4

Do airlines refund bag fees for delayed luggage?

Accepted Answer

Under recent U.S. Department of Transportation rules, airlines must refund checked bag fees when a bag is significantly delayed.

Question 5

How much will an airline pay for a lost bag?

Accepted Answer

Up to a set maximum per passenger, set by U.S. rules for domestic flights and an international treaty for most international flights. You’ll need to show values.

Question 6

What are my rights if an airline damages my wheelchair?

Accepted Answer

On U.S. domestic flights, the airline must pay the full cost to repair or replace it, plus you can ask for a loaner. Report damage immediately.

Question 7

How long do I have to file a baggage claim?

Accepted Answer

It depends on the airline and route. For many international flights, 7 days for damage and 21 days for delay. File as soon as you can.

Question 8

Where do I complain about an airline?

Accepted Answer

First to the airline in writing, then to the U.S. Department of Transportation if you’re not satisfied.

Common questions: Airline lost bags