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Where can I complain about a background check company?

Short answer

To the Consumer Financial Protection Bureau (CFPB) and your state attorney general.

Rules differ by state. This is general information, not legal or professional advice.

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Official sources

CFPB: background checks and your rightsconsumerfinance.gov
FTC consumer advice: background checksconsumer.ftc.gov
CFPB: submit a complaintconsumerfinance.gov