Question 1

Can I get money back for a power outage?

Accepted Answer

Some utilities or states offer credits for long outages, but it varies. Check with your utility or state utility commission.

Question 2

Does insurance cover spoiled food?

Accepted Answer

Some homeowners and renters policies cover food spoilage up to a limit. Check your policy.

Question 3

What should I do first when the power goes out?

Accepted Answer

Report it to your utility, use flashlights, unplug electronics, and keep the fridge and freezer closed.

Question 4

How long is food safe in the fridge without power?

Accepted Answer

About 4 hours if the door stays closed. A full freezer keeps food safe about 48 hours.

Question 5

Is it safe to run a generator in the garage?

Accepted Answer

No. Run generators only outdoors, far from windows and doors, because of deadly carbon monoxide.

Question 6

What should I do about a downed power line?

Accepted Answer

Stay far away from it and anything touching it, and call 911 and your utility.

Question 7

Should I unplug things during a power outage?

Accepted Answer

Yes, unplug sensitive electronics to protect them from surges when power comes back. Leave one light on to know when it returns.

Question 8

What if I need power for medical equipment?

Accepted Answer

Ask your utility about medical priority programs, keep backup batteries, and have a plan to go somewhere with power.

Common questions: Power outage