Question 1

Is it ever OK to share a verification code?

Accepted Answer

Only by typing it yourself into the official app or website you’re using. Never read it to a caller or send it to someone.

Question 2

Why did I get a code I didn’t ask for?

Accepted Answer

Someone may be trying to get into your account. Don’t share it, and consider changing your password.

Question 3

Why would someone ask for my verification code?

Accepted Answer

Because they’re trying to get into your account and the code is the last step. Never share it.

Question 4

Will my bank ever ask for a code over the phone?

Accepted Answer

Some banks may verify you when you call them, but a caller who contacted you and asks you to read a code is a red flag. Hang up and call the number on your card.

Question 5

What is the Google Voice code scam?

Accepted Answer

A stranger, often from an online listing, asks you to read them a code to “prove you’re real.” They use it to set up a phone number in your name.

Question 6

What should I do if I gave someone my code?

Accepted Answer

Change the account’s password immediately, sign out of other devices, and contact the company. Check for changes to your email, bank and phone settings.

Question 7

Why do I keep getting codes I didn’t ask for?

Accepted Answer

Someone may know your password or email and be trying to log in. Change your password and turn on stronger two-step login.

Question 8

Is two-step verification still worth using?

Accepted Answer

Yes. It stops most account takeovers, as long as you never share the codes.

Common questions: Verification codes