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Where do I complain about a money transfer company?

Short answer

First to the company, then to the Consumer Financial Protection Bureau (CFPB) or your state regulator.

Rules differ by state. This is general information, not legal or professional advice.

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Official sources

CFPB: sending money abroad (remittances)consumerfinance.gov
FTC consumer advice: money transfer scamsconsumer.ftc.gov
NCUA: find a credit unionncua.gov