Question 1

How much does it cost to turn power back on after a shutoff?

Accepted Answer

Often you’ll need to pay part or all of the past-due amount, plus a reconnection fee and sometimes a deposit. Asking for help before the shutoff usually costs less.

Question 2

My landlord pays the utilities and didn’t pay. What now?

Accepted Answer

Many states protect tenants in this case. Contact the utility and your local tenant help or legal aid right away.

Question 3

Can my power be shut off in winter?

Accepted Answer

It depends on your state. Many states limit or delay shutoffs during very cold weather, and some during extreme heat. Ask your utility or your state public utility commission.

Question 4

How do I apply for LIHEAP?

Accepted Answer

Through your state or local energy assistance agency. Call 211 or search “[your state] LIHEAP” and pick the official .gov site. Bring proof of income and a recent bill.

Question 5

Can a doctor’s note stop a utility shutoff?

Accepted Answer

In many states, a medical certificate can delay a shutoff for a period of time when someone in the home has a serious medical need. You still need to set up a plan to pay.

Question 6

Will a payment plan stop the shutoff?

Accepted Answer

Usually yes, as long as you make the agreed payments. Get the plan confirmed in writing or by email.

Question 7

How do I know a shutoff call is real?

Accepted Answer

Hang up and call the number on your bill. Real utilities send written notices and don’t demand gift cards, crypto or app payments within the hour.

Question 8

What is a public utility commission?

Accepted Answer

A state agency that oversees utility companies. You can file a complaint if you think a shutoff or bill isn’t following the rules.

Common questions: Utility shutoff notice