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Your power or gas is about to be shut off: what to do

How to stop a power or gas shutoff: payment plans, LIHEAP energy help, medical and weather protections, and shutoff scams.

Quick answer

Call your utility before the shutoff date, using the number on your bill, and ask for a payment plan. Apply for LIHEAP energy assistance through your state or local agency (call 211 to find it). Ask about medical protections if someone depends on power, and cold or hot weather rules in your state. Never pay a caller by gift card or app.

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Your checklist

  • Read the shutoff date and amount
  • Call before the date
  • Ask for a payment plan
  • Apply for LIHEAP (call 211)
  • Ask about medical and weather protections
  • Never pay by gift card

Rather read it? Here’s the whole thing.

Read the notice

Find the amount past due, the shutoff date and the phone number. Use the number on your bill.

Call before the date

Ask for a payment plan that spreads what you owe over several months. Write down who you spoke with and what they agreed to.

Get help paying

  • LIHEAP is a federal program run by states and local agencies that helps with heating and cooling bills.
  • Call 211 to find energy help, charities and local programs.
  • Some utilities have their own discount or hardship programs. Ask.

Protections

  • Many states let a doctor’s note delay a shutoff when someone depends on power for medical needs.
  • Many states limit shutoffs during extreme cold or heat.
  • Your state public utility commission handles complaints.

Scams

Utilities don’t demand payment by gift card, crypto or app in one hour. Hang up and call the number on your bill.

Official sources, and where to look

To find your local office, search for:

  • [your state] LIHEAP apply
  • [your state] public utility commission complaint

Pick sites that end in .gov. Official forms are almost always free.

Common questions

How much does it cost to turn power back on after a shutoff?

Often you’ll need to pay part or all of the past-due amount, plus a reconnection fee and sometimes a deposit. Asking for help before the shutoff usually costs less. More ›

My landlord pays the utilities and didn’t pay. What now?

Many states protect tenants in this case. Contact the utility and your local tenant help or legal aid right away. More ›

Can my power be shut off in winter?

It depends on your state. Many states limit or delay shutoffs during very cold weather, and some during extreme heat. Ask your utility or your state public utility commission. More ›

How do I apply for LIHEAP?

Through your state or local energy assistance agency. Call 211 or search “[your state] LIHEAP” and pick the official .gov site. Bring proof of income and a recent bill. More ›

Can a doctor’s note stop a utility shutoff?

In many states, a medical certificate can delay a shutoff for a period of time when someone in the home has a serious medical need. You still need to set up a plan to pay. More ›

Will a payment plan stop the shutoff?

Usually yes, as long as you make the agreed payments. Get the plan confirmed in writing or by email. More ›

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Not yet reviewed by an expert. Last checked 2026-10-29. This is general help, not legal, medical or professional advice. Rules are different in every state.